About Dr Mark Goulston

Dr. Mark Goulston, based in Los Angeles, is an executive coach and advisor to Fortune 50 CEOs. He also coaches companies on Positive Collaboration Transformation to help companies break down silos in the workplace. Dr Goulston has appeared on Oprah, The Today Show and CNN. He shares his writings through his brand ‘Usable Insight. He has been interviewed and has written for major media including the New York Times, Wall Street Journal, Forbes, Fortune, Los Angeles Times, Fast Company, Huffington Post, Harvard Business Review and Psychology Today.

Dr Goulston has a background in clinical psychotherapy. The Consumers Research Council has named him named him three times as one of America’s Top Psychiatrists, including in 2011. Dr Goulston’s book, “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone reached #1 in Shanghai, Munich and six Amazon/Kindle categories and has been translated into fourteen languages. His next book, REAL INFLUENCE: Persuade Without Pushing and Gain Without Giving In, will be published Amacom books in January 2013 as their lead book. www.markgoulston.com

Please visit this page for more on Mark’s coaching programs.




From Peter Guber

By the time Mark finished his opening session talk to a large group of executives and leaders, he not only fulfilled his promise that they would forever change the way they thought, he just plain and simple won everyone in the audience over. How did he do that? Through compelling and inspiring stories, Mark talks with an audience instead of at them. And if you haven’t noticed, being talked with is something the world is starving for right now while it is still reeling from having been talked at and then run over.

- Peter Guber, CEO of Mandalay Entertainment, author of Tell to Win: Connect, Persuade and Triumph with the Hidden Power of Story

From Warren Bennis:

Mark is an articulate intuitive.  He knows that what people at every level of a company or organization don’t say often determines their behavior more than what they do say.  More importantly, he directly addresses this elephant in the room in a non-threatening way that opens the road to change, growth and breakthrough results.

-Warren Bennis
“the preeminent authority on leadership in the world” – Business Week
Founding chairman of The Leadership Institute at the University of Southern California and chairman of the Advisory Board of the Center for Public Leadership at Harvard’s Kennedy School

From Accenture:

Dr. Goulston was a breath of fresh air in our tech-heavy environment. He is not only an inspiring and incredibly knowledgeable practitioner, but also a true steward to people. I was amazed by the simplicity of his teachings and his gracious mission to empower others.

In a world where “networking” means trading business cards and offering a solid handshake, Dr. Goulston reminded us that it really begins with our own personal responsibility to nurture relationships through generosity and commitment. Dr. Goulston has a gift for understanding the human spirit clearly shaped by his own personal life journey, which makes his teaching all the more genuine. His grace and humility in sharing his own story was inspiring and engaging.

Dr. Goulston takes a simple and empowering approach to relationship building and translates it into actionable, pragmatic plans for personal and professional growth. Our group loved how his concepts were so universal, making the training completely personalized for each individual’s goals. Looking around the room, it was clear that he was connecting to each person in a different way and we all emerged with a fresh sense of excitement about our own potential. We were visibly transformed after our session with him–almost as if we collectively “exhaled,” stepped back, and regrouped. What a tremendous gift!

- Theresa M. Morelli
CIO Account and Release Management
Accenture – Chicago

From Xerox:

Given the high praise I received from the person who referred you to me, I had high expectations of you. You not only exceeded my expectations, you completely exceeded my group’s expectations. My people are not the easiest to win over. They can be skeptical and don’t suffer fools or foolishness gladly or lightly. You did more than win them over. You motivated us and you inspired us. Several people commented that you were the best speaker they had heard at Xerox in the past 10 years. I agree.

More importantly, you were one of the best ways for me to show my people that Xerox cares about them. For that I can’t thank you enough. I look forward to finding opportunities for you to assist Xerox in sales and management to have the effect on our people and customers that you had on us to help us go from a “copy” company to the market leader we deserve to be.

- Dawn Sutherland
Xerox Corporation
Southern California/Las Vegas Operations


From FBI:

Not only was this the highest attendance program (during a full day of hostage negotiation training), it also had the highest sustained attendance of any program. This speaks volumes about the high regard in which you are held and the quality of your presentation — I believe it is accurate to say that the information you imparted will save lives in the future.

- Timothy P. McNally
Assistant Director in Charge
U.S. Department of Justice
Federal Bureau of Investigation

From Merrill Lynch:

Our preferred clients look to us for guidance and reassurance during both difficult and up times. Your presentation to special clients shortly after 9/11 on staying calm during turbulent times enabled them to feel that we are not merely there for them, but with them. Your words overflowed with insight, wisdom and comfort and were just what they — and frankly my colleague Glen and I — needed to hear. Even now several months later, clients who attended continue to thank us for having you speak to them — Please be assured that our increased client cooperation and satisfaction was due significantly to your efforts.

- David V. Hunt, CFM
Assistant Vice President
Resident Manager
Private Client Group
Merrill Lynch

From Southern California Mediation Association

Mark and I have worked together on presentations to a variety of different audiences — law students, lawyers and professional mediators. Mark’s magic comes from two skills. First, he studies each group to which he speaks, understands their needs, and tailors his talks especially for them. There is no “canned presentation” where Mark Goulston is concerned. Second, he weaves aspects of his own life experience into every talk, to show that our common human experiences are at the root of all wisdom, and we can all apply our own experiences to solve our problems. Mark’s presentations have consistently received the highest reviews from the audiences he has addressed. I recommend him as highly as possible.

- Jeff Kichaven, President
Southern California Mediation Association